FACTORS THAT DETERMINE EELECTRONIC MEDICAL RECORDS USERS SATISFACTION: A CASE OF INDONESIA

By: Togar Alam Napitupulu

ABSTRACT: The purpose of this study was to find factors that influence the level of user satisfaction of Elecronic
Medical Records (EMR). Several factors were considered which are: the effectiveness of EMR systems
(performance expectancy),ease of use and learning system of EMR (effort expectancy),the condition of
facilities which facilitate EMR system (facilitating condition),the quality of information provided by the
system (information quality),and culture organization (sharing knowledge).Three moderate variables were
also introduced such as age, period of employment and expertise in using a computer. The research was
carried out by taking samples from the hospitals that have implemented EMR in the country. The data
obtained then was tested and analyzed using the framework of Structural Equations Modeling (SEM), to
test the hypothesis in two steps, i.e., measurements modeling using confirmatory factor analysis (CFA)and
structural modeling, using simultaneous linear regression. The findings of the study indicated that ofthe
five factors in the test (performance expectancy, effort expectancy, quality information, facilitating
condition, sharing knowledge), were all have impact on the level of user satisfaction on EMR. Practical
implications of the findings, among others, would be that these important factors should always be
considered as element of strategy in developing better information systems.